To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
Iris Swedlund School & Public Library
How long does it take to get a library card?
Our librarian will be able to supply you with a new library card the same day you apply.
Are electronic books available?
Yes, through the Overdrive App
What hours is City Hall open?
City Hall is open from 7:00 am to 5:00 pm, Monday through Thursday and closed on Fridays.
Building Permits & Inspections
What is the process for getting a building permit?
Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
Sanitation & Recycling
When are the garbage collection days for my street?
Garbage pick-up are on Tuesday mornings. Please do not store the recepticle curbside when not a pickup day.
Remember, observed holidays will alter the normal routine.
Monthly garbage fees are included in your water bill.
If you would like an additional tote, please call City Hall and we will contact Circle Sanitation. Your first tote is included in your monthly water payment. An additioal fee for any extra totes will be added to your monthly water bill.
How could I have used this much water?
You may have a leaky toilet or faucet that is difficult to detect. Just call the office and we will work with you to try to help solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the City of Velva please visit the elections page for locations and upcoming election information.